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FOCUSREPORT FUTURE OF TRAVEL 2019 EN
The travel and tourism sector may be one of the first to have "digitized" itself, but it is still in a state of turmoil. Reinventing is a necessity in order to keep up with the new and sometimes contradictory expectations of travelers. Whether they travel for tourism or for business, travelers are continually raising their expectations. What are the keys to meeting these new requirements? How can technology be used to enhance the customer experience? What are the best lessons learned from industry players? What are its prospects and challenges? These are some of the questions addressed by this FOCUSREPORT.